A unified voice for affordable, accessible, quality home care and hospice services.

  • Home
  • Telephone Communication Skills

Telephone Communication Skills

  • 16 Jul 2024
  • 3:00 PM - 4:00 PM

Telephone Communication Skills

July 16, 2024
3:00 - 4:00 pm

brought to you in partnership with the

Home Care and Hospice Essential Webinar Network

What kind of first impression does your agency make on the phone?

Jennifer calls two healthcare organizations seeking information.  Her impression of the first is that they are attentive, competent, and ready to help.  The second organization feels indifferent, unfriendly, and abrupt.  This impression was formed from a single phone call.  Poor telephone behaviors - whether systemic or interpersonal - reduce access and could be a top branding issue.  Healthcare providers have less to fear from competitors offering the same services than from indifference of a team member.

How can you sustain the gains implemented as a result of attending this webinar?  You can't observe every telephone call.  The solution is a peer coaching program to reinforce agency standards throughout the year.  A peer call coaching program is the most effective way to sustain positive call behaviors and customer satisfaction.  By the end of this webinar attendees will have a simple, ready-to-implement program.

Please CLICK HERE to learn more/register for this webinar. 

ATTN: If this is your first time registering for one of the Alliance's webinars being held in partnership with the Home Care and Hospice Essential Webinar Network, you will need to "create an account" (on the webinar registration page) to register through the 3rd party platform.  

Questions? Please contact Alexa Tintori at alexa@frontlineco.com.

Powered by Wild Apricot Membership Software