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Managing Patient Complaints

  • 1 Oct 2024
  • 3:00 PM - 4:30 PM (EDT)
  • WEBINAR


Managing Patient Complaints


October 1, 2024
3:00 - 4:30 pm

brought to you in partnership with the

Home Care and Hospice Essential Webinar Network

Complaints happen.  Do you have a procedure to handle them or is the process more ad hoc?

Complaints will arise, but is your team prepared to manage them? The patient rights requirements in the Conditions of Participation mandate that complaints be investigated, and complete documentation be maintained of the complaint, investigation, and resolution.

This webinar will review the CoP requirements for complaint management, including documentation from receipt of complaint to resolution and how to track and trend complaints to improve patient care. It will address how to develop a customer service program aimed at improving patient satisfaction and decreasing complaints from patients, staff members, and customers.

Please CLICK HERE to learn more/register for this webinar. 

ATTN: If this is your first time registering for one of the Alliance's webinars being held in partnership with the Home Care and Hospice Essential Webinar Network, you will need to "create an account" (on the webinar registration page) to register through the 3rd party platform.  

Questions? Please contact Sara Ratcliffe at sara@frontlineco.com.

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